Refund policy

REFUND AND RETURN POLICY

Effective Date: July 20, 2026

At Kursi, we take product integrity, quality control, and customer satisfaction seriously. Our refrigerator deodorizer is intended for use in refrigerators and other enclosed household storage spaces. Once a product has been shipped, delivered, opened, handled, used, or exposed to food-storage conditions, odors, moisture, residue, or other household environments, we cannot reliably verify how it was stored, handled, or used or confirm that it remains in its original condition and suitable for resale.

For these product-integrity and quality-control reasons, all sales are final. We do not accept returns or exchanges except where required by applicable law or as specifically described in this Policy for damaged, defective, incorrect, lost, or undelivered items.

1. FINAL SALE POLICY

All sales are final.

We do not accept returns, exchanges, or buyer-requested refunds after an order has been placed, processed, shipped, or delivered, except as expressly required by applicable law or as specifically stated in this Policy.

Refunds, returns, replacements, or exchanges will not be provided for:

• buyer's remorse or a change of mind;
• dissatisfaction based on personal preference;
• choosing the wrong item or quantity;
• failure to review the product description, dimensions, specifications, or instructions before purchasing;
• dissatisfaction with the product's appearance, size, weight, placement, or fit within a particular refrigerator or enclosed space;
• subjective expectations regarding odor reduction, freshness, performance, duration of use, or perceived results;
• odor sources that remain in the refrigerator or enclosed space, including spoiled food, spills, residue, mold, insufficient cleaning, improper food storage, or other conditions unrelated to a product defect;
• misuse, neglect, alteration, tampering, improper storage, improper cleaning, or failure to follow instructions;
• normal wear and tear;
• minor cosmetic damage to external packaging that does not materially affect the product;
• shipping delays outside our reasonable control, unless otherwise required by law; or
• claims submitted outside the timeframes stated in this Policy.

The product is designed to help manage unwanted odors and support a fresher-smelling refrigerator environment. Individual results may vary. It does not replace regular refrigerator cleaning, proper food storage, safe refrigerator temperatures, checking expiration dates, or discarding spoiled or unsafe food.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS UPON DELIVERY

Although we do not accept returns, we will review claims for items that arrive materially damaged, materially defective, or incorrect.

You must contact us within 48 hours of confirmed delivery at kursisupport@gmail.com and provide:

• your full name;
• your order number;
• a detailed description of the issue;
• clear photographs or video showing the product and the issue;
• clear photographs of the product packaging; and
• a clear photograph of the shipping label.

Failure to provide complete supporting documentation within the required timeframe may result in denial of the claim.

If, after review, we determine that the product arrived materially damaged, materially defective, or that the wrong item was sent due to our error, we may, at our sole discretion:

• send a replacement; or
• issue a refund to the original payment method.

Approval of a claim does not create a general right to return the product. In most cases, a physical return will not be required or accepted.

3. LOST PACKAGES, NON-DELIVERY, AND EXTENDED SHIPPING DELAYS

A customer may be eligible for a replacement or refund, subject to investigation and approval, if:

• the carrier confirms that the package was lost in transit;
• the order was not delivered; or
• the order remains undelivered for more than 30 days after shipment, subject to the tracking status and verification of the claim.

Kursi may review tracking records, wait for carrier updates, contact the shipping provider, and require reasonable cooperation from the customer before approving a remedy.

Kursi is not responsible for delay or non-delivery caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

4. NO PHYSICAL RETURNS UNLESS REQUESTED

Do not mail a product back to Kursi unless we expressly instruct you to do so in writing.

Because we cannot verify the handling, storage, exposure, or condition of a product after it leaves our controlled fulfillment process, unauthorized returns are not accepted for resale, restocking, inspection, or exchange.

Any unauthorized return may be refused, discarded, or returned to the sender and will not guarantee a refund or replacement.

If a physical return is specifically requested as part of an approved claim, we will provide the applicable instructions.

5. EXCLUSIONS FROM REFUND OR REPLACEMENT ELIGIBILITY

To the fullest extent permitted by applicable law, refunds, replacements, or other remedies will not be provided for:

• products that were used, opened, altered, damaged, tampered with, improperly cleaned, or improperly stored after delivery;
• claims caused by misuse, neglect, abuse, or failure to follow product instructions;
• claims submitted after the applicable reporting period;
• delays caused by carrier disruptions or events outside our control, unless otherwise required by law;
• delivery problems caused by incorrect or incomplete shipping information;
• refusal to accept delivery;
• failure to retrieve a package from a carrier, mailbox, mailroom, parcel locker, front desk, or pickup location;
• theft occurring after confirmed delivery;
• dissatisfaction not based on verified damage, defect, shipment loss, non-delivery, or an incorrect item;
• expectations that the product will eliminate every odor, permanently prevent odors, sanitize food, kill bacteria, prevent spoilage, or make unsafe food safe; or
• claims arising because the product was used as a substitute for ordinary refrigerator cleaning, food-safety practices, temperature control, or proper storage.

6. PRODUCT USE AND CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing and following all instructions, warnings, product descriptions, placement guidance, and care information supplied with the product or displayed on kursishop.com.

The product should be used only for its intended household purpose. It must not be ingested or used as food. Do not disassemble, alter, puncture, crush, or misuse the product. Do not place it in direct contact with unpackaged food unless the product instructions expressly state that such contact is permitted.

Improper use, handling, storage, cleaning, placement, modification, or failure to follow instructions may affect performance and may void eligibility for refund or replacement consideration.

7. ORDER CHANGES AND CANCELLATIONS

Orders begin processing quickly. We cannot guarantee that a cancellation, address change, quantity change, or other modification can be made after checkout.

Requests may be submitted promptly to kursisupport@gmail.com. If an order has already entered processing, fulfillment, or shipment, it cannot be canceled or changed.

8. CHARGEBACKS AND PAYMENT DISPUTES

Before initiating a chargeback or payment dispute, please contact us at kursisupport@gmail.com and give us a reasonable opportunity to review and resolve the issue.

Kursi reserves the right to contest chargebacks or payment disputes that appear fraudulent, abusive, inaccurate, or inconsistent with this Policy. We may provide the payment processor or financial institution with relevant records, including order information, tracking, delivery confirmation, customer communications, and claim documentation.

9. REFUND PROCESSING TIME

If a refund is approved, it will be issued to the original payment method.

Please allow approximately 5 to 10 business days after approval for the refund to appear. Actual timing may vary depending on the bank, card issuer, or payment provider.

10. CONTACT INFORMATION

For questions or claims involving damaged, defective, incorrect, lost, or undelivered items, contact:

Kursi
Website: kursishop.com
Email: kursisupport@gmail.com
Phone: (804) 625-4728

11. RESERVATION OF RIGHTS

Kursi reserves the right to deny a claim that is incomplete, late, unverifiable, fraudulent, abusive, or inconsistent with this Policy.

We may update this Policy from time to time. Changes become effective when posted on kursishop.com.

Nothing in this Policy limits any consumer right or remedy that cannot lawfully be waived or excluded.