Shipping policy

SHIPPING POLICY

Effective Date: July 20, 2026

Thank you for shopping with Kursi. This Shipping Policy explains how we process, ship, and address delivery issues for orders placed through kursishop.com.

By placing an order with Kursi, you agree to this Shipping Policy.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is received, excluding weekends, holidays, and periods of high order volume.

Processing times are estimates and may vary because of order volume, payment verification, inventory availability, supplier processing, fraud screening, address issues, or other reasonable business factors.

We reserve the right to delay, refuse, or cancel an order because of suspected fraud, payment problems, inventory issues, shipping restrictions, inaccurate information, or other reasonable business purposes. If we cancel an order after payment has been collected, we will issue any required refund to the original payment method.

2. SHIPPING TIMEFRAMES

Most orders are expected to arrive approximately 8–15 business days after shipment. Delivery estimates displayed on our website, product pages, checkout, or order confirmations are estimates only and are not guaranteed unless we expressly state otherwise.

Delays may occur because of carrier operations, weather, customs or logistics issues, inaccurate address information, supplier delays, high order volume, supply-chain disruptions, or other circumstances outside our reasonable control.

If no specific shipment timeframe is stated, we aim to ship orders within 30 days of the order date. If we cannot ship within the stated timeframe, or within 30 days when no timeframe is stated, we may contact you with an updated estimate and available options, including cancellation and a refund when required by applicable law.

3. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete, accurate, current, and deliverable shipping address at checkout.

Kursi is not responsible for delays, failed delivery, loss, return-to-sender issues, or additional costs resulting from incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

Please review your address carefully before submitting your order. Once an order enters processing or shipment, we may be unable to change the address.

4. UNITED STATES SHIPPING ONLY

Kursi currently sells and ships only within the United States.

We do not offer international shipping at this time. We may cancel an order that is placed for delivery outside the United States or cannot be shipped to the address supplied.

5. TRACKING AND DELIVERY CONFIRMATION

When tracking is available, it may be sent to the email address or phone number supplied at checkout.

An order is generally considered delivered when the carrier marks it as delivered to the shipping address provided at checkout, subject to our review of a timely and verifiable claim involving carrier-confirmed loss, non-delivery, or misdelivery.

Customers are responsible for monitoring tracking information and retrieving packages promptly.

6. LOST, MISSING, OR UNDELIVERED ORDERS

If an order appears lost in transit, has not arrived, or remains undelivered for more than 30 days after shipment, contact:

kursisupport@gmail.com

For verified non-delivery, confirmed loss in transit, or an extended delivery issue supported by tracking information, we may, at our discretion and after review:

• send a replacement; or
• issue a refund to the original payment method.

We may require confirmation of the shipping details and other reasonable cooperation needed to investigate the issue with the carrier or fulfillment provider.

Kursi may deny a claim that is incomplete, late, unverifiable, fraudulent, abusive, or inconsistent with this Policy.

7. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If tracking marks a package as delivered but you cannot locate it, notify us within 48 hours of the delivery scan at kursisupport@gmail.com.

Before contacting us, please check:

• with household members;
• with neighbors;
• around all entrances and delivery areas;
• with building management, reception, or front-desk staff;
• in mailrooms or parcel lockers; and
• directly with the carrier.

We may deny a claim where delivery is confirmed and the circumstances indicate theft after delivery, customer error, an incorrect address, failure to retrieve the package, or abuse of this Policy.

Kursi is not responsible for theft occurring after confirmed delivery.

8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives materially damaged, materially defective, or incorrect, contact us within 48 hours of confirmed delivery at kursisupport@gmail.com.

Include:

• your full name;
• your order number;
• a detailed description of the issue;
• clear photographs or video showing the product and the issue;
• clear photographs of the packaging; and
• a clear photograph of the shipping label.

Failure to report the issue within 48 hours or provide complete documentation may result in denial of the claim.

If we determine that the product arrived materially damaged, materially defective, or incorrect due to our error, we may issue a replacement or refund at our discretion.

9. FINAL SALE AND NO RETURNS

All Kursi products are final sale.

Because the refrigerator deodorizer is intended for use in food-storage and enclosed household environments, a product that has left our fulfillment process may be exposed to odors, moisture, residue, food-storage conditions, or other handling that we cannot inspect or verify. To preserve product-integrity and quality-control standards, we do not accept returns or exchanges after an order has been processed, shipped, or delivered, except where required by applicable law.

A shipping-related replacement or refund for verified damage, defect, incorrect item, loss, or non-delivery does not create a general right to return a product.

Do not mail products back unless Kursi instructs you to do so in writing. Unauthorized returns may be refused, discarded, or returned to sender and will not guarantee a refund or replacement.

10. SHIPPING FEES

Shipping charges, if any, are shown at checkout.

Shipping fees are non-refundable except where required by law or where we fail to deliver an order and approve a refund for verified non-delivery.

If we approve a replacement due to verified damage, defect, incorrect item, loss, or non-delivery, Kursi will determine whether replacement shipping costs are covered.

11. ORDER CHANGES AND CANCELLATIONS

We begin processing orders quickly and cannot guarantee changes or cancellations after checkout.

Submit requests as soon as possible to kursisupport@gmail.com. If the order has already entered processing, fulfillment, or shipment, it cannot be canceled or changed.

12. CONTACT INFORMATION

For shipping questions, delivery claims, or order issues, contact:

Kursi
Website: kursishop.com
Email: kursisupport@gmail.com
Phone: (804) 625-4728

13. RESERVATION OF RIGHTS

Kursi may update this Shipping Policy at any time, with changes effective when posted on kursishop.com.

We reserve the right to deny claims that are incomplete, late, unverifiable, fraudulent, abusive, or inconsistent with this Policy.

Nothing in this Shipping Policy limits any consumer right or remedy that cannot lawfully be waived or excluded.